Return Policy


Overview

Customer service is a highly preference at (IHOME). Therefore, the Return Policy was made to ensure customer satisfaction.

Terms of Exchange and return:

1 - Returns

The customer can return the purchased goods within 3 days of receiving the products, provided the products are in their original packing and cartons With all the accessories as whole . The customer must also attach all the documents that have been delivered or with the original shipment, such as booklets, use instructions, and other documents.

  • Goods sold are exchanged only if there is a factory defect.
  • Goods excluded from return: Items (AS IS - LAST PIECE - CLEARANCE - TOWELS - PILLOWS - BED LINENS - MATTRESSES)

2 - Change the goods

In the case of non-availability in the stores provide, the client has the choice either to receive the goods similar or better alternative or waiting for the supply of new goods or receive financial provision (receipt) the full amount of the goods.

Other goods that meet the same conditions except for towels, sheets, and pillows cannot be exchanged or returned for health reasons.

3 - Shipping charges and delivery

We provide free installation and delivery service to sites that are 100 kilometers away and over and at the customer’s expense and is obliged to pay them with the invoice and be

  • 4% of the bill value that increases the distance from 100 km to 200 km.
  • 6% of the bill value that increases the distance from 200kms to 300kms.
  • 8% of the invoice value that exceeds the distance of 300 kms.

4- Installation:

(A bedroom for 377 riyals with tax) (a sofa or dining table for 158 riyals with tax) (a library with 105 riyals with tax).

5- Storage:

When the customer requests the company to store the invoiced products, 50% of the value of the bill must be paid for a period not exceeding 60 days from its date. When the period is exceeded, I agree to pay a daily storage fee to the company of (10 Riyals) for any piece of furniture if the storage period exceeds 60 days, the right to claim in goods, the storage fee is calculated from the date of issuing the invoice.

6- Reservation system:

50% of the bill amount must be paid to reserve the product for 60 days.

7 - Original invoice and other documents

All goods must be returned to the company attached a copy of the original invoice that came with the original or the goods that have been sent by other means.

8- Refund the value of the returned goods:

  • Issuing a check in the name of the customer
  • Transfer the amount within 14 days
  • If the payment is by visa, the bank commission amount + service and delivery amount will be deducted

9 - The customer acknowledged that his purchase of the goods came after raising the spaces and that the site expanded to them.

10 - The Products shall not be delivered until full payment of the invoice.

11 - In the event of cancellation the amount is cashed after 14 days of requesting cancellation.

change or modification is not allowed by colleagues and violates this policy will be subject to a penalty I agree to all Al-Muashah Trading Co., Ltd laws (I HOME)